Existing client support
Here for the next question.
For a pending request, payoff statement, agreement, or document question, contact our funding team.
Email the teamdesk@puentiva.com
Have your reference nearby.
Share your request or agreement reference, the client’s name, and the best way to reach you. For payoff requests, tell us the date for which you need the payoff amount.
A support request does not change the terms or payment instructions in an existing agreement. We never send payment instructions by email or text — if you receive any, contact us first.